Service Level Agreement (SLA)
Last Updated:
AppLiger team provides technical support related to our Atlassian Marketplace products (apps, add-ons).
Contact Support channels
Reach us via Customer Portal
Or via email support@appliger.atlassian.net
Hours of Operation
Monday-Friday 9:00 AM - 6:00 PM GMT+1
We respond within 24 hours.
We will use reasonable efforts to perform the Support in accordance with the SLA. We will not be responsible for delays caused by the Client or for reasons beyond AppLiger control.
Support includes
Help and assistance with installation, upgrade and configuring AppLiger products
Help troubleshoot problems with AppLiger products
Answering questions about AppLiger products' functionality
Answering questions related to sales and requests
AppLiger products demonstrations and training. We use tools like Zoom or Google Meet for support calls, troubleshooting, or presentations
Support excludes
Phone support
Solving issues not directly connected with AppLiger products