Troubleshooting

You’re viewing instructions for Easy Issue Templates for Jira Data Center. Looking for Cloud instructions? Click here

Here we’ve gathered the most common issues the way how to troubleshoot them, and possible solutions.

	Problem	Platform	Probably Cause	Possible Solution
1	When using Epic template - tasks (being child to an Epic) not created or not linked to an Epic	Jira Data Center	“Epic Link” field is not added to Create Issue screen	Go to Screen Configuration, add “Epic Link” field to a Create Issue screen
2	The new features anticipated in the latest update of the Easy Template addon are either not functioning or are missing altogether.	Jira Data Center	The old version of the addon’s resource is cached on your browser or Jira instance	Clear your browser’s cache: https://confluence.atlassian.com/bbkb/how-to-clear-browser-cache-for-chrome-edge-firefox-and-safari-1206562212.html Clear Jira’s plugin cache: https://confluence.atlassian.com/jirakb/how-to-clear-jira-s-plugin-cache-1157468195.html
3	Unable to access documentation while logged in confluence		Confluence treat such user as Authorised but not licensed. https://community.atlassian.com/t5/Confluence-questions/Access-to-Confluence-support-page-when-logged-in-with-different/qaq-p/777988 https://jira.atlassian.com/browse/CONFCLOUD-30161	Use our dedicated knowledge base site https://help.appliger.com/
4	I can’t see a particular saved field while editing a template via Manage Template	Jira Data Center	Fields are not associated with proper screens or project/global context	Go to custom fields, find the field Click “…” menu → Associate to screens Try associating with Default Issue screen If that won’t work - find the original project from which the tempalte was created and associate custom fields to issue screen of that project You may also want to check Scope where the field s defined to be used. And it should be global. If you have difficulties with the setup - please schedule a call https://calendly.com/appliger/30min

How to Assist a Team in Effectively Troubleshooting Errors

Describe Your Environment

To assist us effectively, please provide the following information:

Indicate whether you are using Cloud or Jira Server/Data Center.
Specify your Jira Server/Data Center version.
Share the version of the Easy Templates add-on.
- To find this, click the Cog icon → Manage apps → Manage apps → locate the Easy Templates section → expand it and check the “Version”.

Additionally, please take screenshots and screen recordings of any template behavior that you believe is not functioning correctly.

Retrieving Browser Logs

Open Browser Console Log and make a screenshot of errors
1. In your Chrome browser, click and then More tools > Developer tools (F12)
2. Click the Console tab.
3. Refresh the page with Jira issue and templates opened
4. to check for any errors in the console and send them to us as screenshots or screencasts
Generate.HAR file following these instructions and send to us.

Schedule a call

Finally, feel free to schedule a quick call with our team and we’d be glad to help you!

Just book a free spot https://calendly.com/appliger/30min