Here we’ve gathered the most common issues the way how to troubleshoot them, and possible solutions.
Template is not created from Jira issue
Jira Server, Data Center
Issue contain more than ~15 subtasks. Due to specific limitation of our Jira server version storage, big template could not be saved.
Try removing Subtasks, lowering down to <15 items
The message is shown while upgrading an addon
We ran into a little trouble. It might just be a hiccup. Try again in a bit.
When changing an assignee in a template (or any other select field), I can only select a few users/values. But not the one I want to select.
To get options for the select fields we use the first project from your instance that has the issue type the template has been assigned to.
If you look at the “All Projects” list on your Jira instance - you’ll find that project (probably first).
We have a feature request to allow users choose from which context to set values for the template and that should help to properly choose specific select field value for the template’s scope.
When using Epic template - tasks (being child to an Epic) not created or not linked to an Epic
“Epic Link” field is not added to Create Issue screen
Go to Screen Configuration, add “Epic Link” field to a Create Issue screen
“Story Points” are not saved in the template
“Story Points” custom field is not added to the Jira Create Issue screen context
You need to add this field to Create Issue screen.
From now on, saved “Story Points” would be restored from the Template upon the new Jira issue creation
“Original Estimate” is not saved in the template
“Time Tracking” custom field is not added to the Jira “Create Issue” screen
Proceed with the same actions as described in previous problem (see above).
Unable to uninstall an app
Uninstall button is greyed out or missing.
Unable to access documentation while logged in confluence
Confluence treat such user as Authorised but not licensed.
As a quick workaround - access our knowledge base in browser incognito mode
How can you help a team to better troubleshoot an error
Provide a description of your environment
let us know if you are on Cloud or Jira Server/Data Center
provide us with your Jira Server/Data Center version
provide us with the Easy Templates add-on version
click Cog icon → Manage apps → Manage apps → find Easy Templates section → expand and check “Version”
make screenshots, and screen recordings of the checklist behavior that you think is not valid
Getting Browser Logs
Open Browser Console Log and make a screenshot of errors
In your Chrome browser, click and then More tools > Developer tools (F12)
Click the Console tab.
Refresh the page with Jira issue and checklist opened
to check for any errors in the console and send them to us as screenshots or screencasts
Generate.HAR file following these instructions from Atlassian and send to us.
Schedule a call
Finally, feel free to schedule a quick call with our team and we’d be glad to help you!
Just book a free spot https://calendly.com/appliger/30min