📦 Easy Templates: v11.48.0
Support for JSM Agent View templates is now available.
✨ What's new? NEW
Users can now create templates for the JSM Agent View. When set as the project default, the template automatically prefills custom field values for the selected issue/request type.
Applies when the “Use request type fields” setting is enabled.
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🛠️ Improvements & changes Improved
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Removing the “Template” custom field from the GIC view (Issue Create screen) still lets templates auto-apply and prefill custom fields on the Create screen. Benefit: enforce a stricter rule for Companies processes by preventing users from selecting templates.
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Setting a template as the project default when another default already matches the issue/request type now shows a confirmation popup so you can choose whether to override it.
🐞 Bug fixes FIXED
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Fixed display of JSM issue type icons
⏩ Next step
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JSM Portal templates